Delivery and Returns


Delivery

All orders are delivered by Royal Mail 2nd Class, and your order should arrive within 3 - 5 working days after the day of purchase.

We send our items as ‘small parcels’ and so offer postage & packaging at a flat rate of £3.99.

We pack all orders in biodegradable packaging (cardboard boxes, green paper jiffy bags, brown paper tape). Please reuse, recycle, or compost these if you can!

We usually dispatch your parcel the next working day after it has been ordered. The Stripe payment portal has an option for you to receive shipping updates by email or text, should you wish.

Returns

We hope you are really happy with our products, but in the event that you are not please contact us immediately so we can put it right!

We will of course accept returns and full refunds on any faulty items*.

You can return items if you have changed your mind within 14 days of purchase. All we require is for you to ensure that the items are unopened and unused in a re-saleable condition. Because we are a very, very small cooperative just starting out, we will not be able to refund you the initial delivery cost, and you will need to arrange and cover the cost of returning items back to us. Once we have received the items, you will receive your refund within 5 working days.

Please get in touch by email if you have any queries on the above: [email protected]

 

*The definition of faulty items we use is: not satisfactory quality, not fit for purpose or not provided as described. There may be small imperfections and variations present due to the handmade nature of our products; we value these as they make each product unique and therefore we do not class these as 'faults'.